Refund policy

At CubShine, we want you to be happy with your purchase. If you have an issue with your order, please contact us and we'll do our best to help.

Change of mind returns:

If you change your mind about a purchase, you may request a return under the following conditions:

• You must contact us within 7 days of receiving your order.
• The item must be unused, unworn and in its original condition.
• All original packaging, tags and accessories must be included.
• Approved returns must be sent back within 30 days of delivery.
• Return postage costs are the responsibility of the customer.

Once the returned item has been received and inspected, an eligible refund will be issued for the product price. Original shipping costs are not refundable for change-of-mind returns.

Damaged, faulty or incorrect Items: 

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number, a description of the issue and clear photos where applicable.

We will assess the issue and arrange an appropriate solution in accordance with your consumer rights.

How to request a return: 

To request a return or refund, please contact us through our website's contact page and include:

• Your order number
• The reason for your return
• Photos of the item, if applicable

Please wait for return instructions before sending any items back.

Thank you for shopping with CubShine!